ATSI Cultural Appreciation
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, Aboriginal, Torres Strait Islander, reconciliation, culture, elders, kinship, languages, communication, history, health, closing the gap, employment, events.
This course takes you on a 'journey of awareness'. Cultural awareness is a first step towards Aboriginal and Torres Strait Islander cultural competency, which refers to an ability to interact effectively with people of different cultures and socio-economic backgrounds.
$38.50 (AUD) / subscription
Acquiring Human Resources
Leadership, Management, Manage, Lead, Supervise, Supervisor, Team, hiring, screening, interview, questioning, listening.
In this course, we discover that human resource planning is about getting the right number and type of people into the right places, at the right times, and doing the right things in the context of the business objectives of the work unit.
$38.50 (AUD) / subscription
Acquiring Physical Resources
leadership, management, manage, lead, supervise, supervisor, team, resources, contingency, suppliers, tendering.
As an Operational Manager you need to know how resources are obtained in your organisation and the role you are expected to play in that process. In this course, we overview the principles and processes associated with obtaining physical resources.
$38.50 (AUD) / subscription
Advancing Your Career
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, etiquette, networking, mentor, learning, competence, learning, development.
In this course, we will investigate affirmative action that you can take to advance your career. In a nutshell, this involves combining your skills and knowledge, while being politically savvy.
$38.50 (AUD) / subscription
Aged Care Quality Standard 1: Consumer Dignity and Choice
Aged care quality standards, quality standards aged care, acqs, 8 new aged care quality standards, aged care quality standards fact sheet, aged care quality standards poster, aged care quality standards training, single quality framework, quality and safety commission, Australian aged care quality and safety commission, aged care quality standards learning program, safe and quality care and services, consumer outcomes, the rights of older Australians living in residential care, residential and home care providers
This course has been developed to provide learners with an understanding of the scope and purpose of Standard 1: Consumer Dignity and Choice.
$38.50 (AUD) / subscription
Aged Care Quality Standard 2: Ongoing assessment and planning with consumers
Aged care quality standards, quality standards aged care, acqs, 8 new aged care quality standards, aged care quality standards fact sheet, aged care quality standards poster, aged care quality standards training, single quality framework, quality and safety commission, Australian aged care quality and safety commission, aged care quality standards learning program, safe and quality care and services, consumer outcomes, the rights of older Australians living in residential care, residential and home care providers
This course has been developed to provide learners with an understanding of the scope and purpose of ACQS 2: Ongoing Assessment and Planning with Consumers.
$38.50 (AUD) / subscription
Aged Care Quality Standard 3: Personal Care and Clinical Care
Aged care quality standards, quality standards aged care, acqs, 8 new aged care quality standards, aged care quality standards fact sheet, aged care quality standards poster, aged care quality standards training, single quality framework, quality and safety commission, Australian aged care quality and safety commission, aged care quality standards learning program, safe and quality care and services, consumer outcomes, the rights of older Australians living in residential care, residential and home care providers
This course has been developed to provide learners with an understanding of the requirements of Aged Care Quality Standard 3: Personal care and clinical care.
$38.50 (AUD) / subscription
Aged Care Quality Standard 4: Services and Supports for Daily Living
Aged care quality standards, quality standards aged care, acqs, 8 new aged care quality standards, aged care quality standards fact sheet, aged care quality standards poster, aged care quality standards training, single quality framework, quality and safety commission, Australian aged care quality and safety commission, aged care quality standards learning program, safe and quality care and services, consumer outcomes, the rights of older Australians living in residential care, residential and home care providers
This course has been developed to provide learners with an understanding of the requirements of ACQS 4: Services and supports for daily living.
$38.50 (AUD) / subscription
Aged Care Quality Standard 5: Organisations service environment
Aged care quality standards, quality standards aged care, acqs, 8 new aged care quality standards, aged care quality standards fact sheet, aged care quality standards poster, aged care quality standards training, single quality framework, quality and safety commission, Australian aged care quality and safety commission, aged care quality standards learning program, safe and quality care and services, consumer outcomes, the rights of older Australians living in residential care, residential and home care providers
This course has been developed to give the learner an understanding of ACQS 5, the standard requirement concerning the physical environment used to deliver care and services to consumers.
$38.50 (AUD) / subscription
Aged Care Quality Standard 6: Feedback and complaints
Aged care quality standards, quality standards aged care, acqs, 8 new aged care quality standards, aged care quality standards fact sheet, aged care quality standards poster, aged care quality standards training, single quality framework, quality and safety commission, Australian aged care quality and safety commission, aged care quality standards learning program, safe and quality care and services, consumer outcomes, the rights of older Australians living in residential care, residential and home care providers
This course has been developed to provide learners with an understanding of Aged Care Quality Standard 6: Feedback and complaints.
$38.50 (AUD) / subscription
Aged Care Quality Standard 7: Human resources
Aged care quality standards, quality standards aged care, acqs, 8 new aged care quality standards, aged care quality standards fact sheet, aged care quality standards poster, aged care quality standards training, single quality framework, quality and safety commission, Australian aged care quality and safety commission, aged care quality standards learning program, safe and quality care and services, consumer outcomes, the rights of older Australians living in residential care, residential and home care providers
This course has been developed to provide learners with an understanding of the requirements of ACQS 7: Human Resources.
$38.50 (AUD) / subscription
Aged Care Quality Standard 8: Organisational governance
Aged care quality standards, quality standards aged care, acqs, 8 new aged care quality standards, aged care quality standards fact sheet, aged care quality standards poster, aged care quality standards training, single quality framework, quality and safety commission, Australian aged care quality and safety commission, aged care quality standards learning program, safe and quality care and services, consumer outcomes, the rights of older Australians living in residential care, residential and home care providers
This course has been developed to provide learners with an understanding of the requirements of Aged Care Quality Standard 8: Organisational Governance.
$38.50 (AUD) / subscription
Aged Care Quality Standards Introduction
Aged care quality standards, quality standards aged care, acqs, 8 new aged care quality standards, aged care quality standards fact sheet, aged care quality standards poster, aged care quality standards training, single quality framework, quality and safety commission, Australian aged care quality and safety commission, aged care quality standards learning program, safe and quality care and services, consumer outcomes, the rights of older Australians living in residential care, residential and home care providers
This course has been developed to provide learners with an understanding of the new Aged Care Quality Standards.
$38.50 (AUD) / subscription
Aged Care Quality Standards for Personal Care Workers and Support Workers
Consumer dignity and choice Ongoing assessment and planning with consumers Personal care and clinical care Services and supports for daily living Organisationâ??s service environment Feedback and complaints Human resources Organisational governance.
This course has been developed to provide personal care workers and support workers with an understanding of the Aged Care Quality Standards.
$38.50 (AUD) / subscription
Alcohol and Other Drugs
Impairment, Stress, Depression, Addiction, Policy, Duty of Care, Impact, Effect, Prescription, Employee Assistance Program, EAP, Medication, Help, Performance, Workplace Health and Safety
This course has been developed to provide the learner with an awareness of the dangers presented by alcohol and other drugs and the impact these can have in the workplace.
$38.50 (AUD) / subscription
Anatomy of the Breast and Physiology of Lactation
Breastfeeding, Intellilearn
The Anatomy of the Breast and Physiology of Lactation course will provide an overview of the physiology of the breast, how it changes during pregnancy and demonstrate ways you can apply these principles in clinical practice.
$38.50 (AUD) / subscription
Antepartum Haemorrhage (APH)
midwifery, Intellilearn
This course covers key areas of APH including placenta praevia, placental abruption, vasa praevia.
$38.50 (AUD) / subscription
Anti-Money Laundering
Terrorism, Prevent, Finance, Financing, Legal, Illegal, Financial, Crime, Criminal, Proceeds, Law, Legislation, Risk, Act
This course has been developed to provide an understanding of how to identify, prevent and report money laundering and terrorism financing.
$38.50 (AUD) / subscription
Antimicrobial Stewardship in Aged Care
Commission antimicrobial resistance prescribing AURA 2021 2019 Aged Care National Antimicrobial Prescribing Survey (NAPS) urinary tract, soft tissue and skin infections prevent infection
This course has been developed to provide learners with an understanding of the importance of antimicrobial stewardship in aged care.
$38.50 (AUD) / subscription
Armed Robbery Safety Awareness
Armed Robbery, Safety Awareness, Robbery response, Workplace Health and Safety
This course has been has been developed to provide you with general information about how robbery related risks should be managed. This course will provide you with an understanding of how your behaviour can help to protect your safety and the safety of others during a robbery related incident.
$38.50 (AUD) / subscription
Asbestos Awareness in the Workplace
mesothelioma, fibrous, mineral, fireproof, insulation, building, materials, cancer, Workplace Health and Safety
This course provides an awareness of the dangers posed by asbestos. It explains where asbestos risks might occur in the workplace and some of the controls used to minimise and eliminate these risks.
$38.50 (AUD) / subscription
Assessing Personality Types at Work
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, personality, career, job choices, communication, learning.
In this course, we will investigate different personality types in more detail and look at a personality assessment tool called an Enneagram that can be used to identify personality traits and how they affect behaviour.
$38.50 (AUD) / subscription
Assist Clients with Medication
Intravenous, Drip, Blood, Insertion, Vein, Complication, Cannula, Fluid, Drug, Administration, Drainage, Vessel, Hospital, Nurse, Medical Procedure, Haematoma, Artery, Dose, Numeracy, Mathematical, Maths
This course has been developed to provide care and support workers with an understanding of how to assist clients in the residential aged care setting and/or the home and community settings with their medication needs.
$38.50 (AUD) / subscription
Assist with Medications
Disability
This online course is designed as induction for disability support practitioners and provides learners with the essential knowledge required to safely prepare and effectively assist clients with medications, complete medication documentation and handle medication contingencies in the workplace.
$38.50 (AUD) / subscription
Baby Friendly Health Initiative
Breastfeeding, Intellilearn
The Baby Friendly Health Initiative (BFHI) course will introduce the BFHI concept as well as provide a background on WHO and UNICEF in relation to breastfeeding initiatives. Information related to supplementation is also provided.
$38.50 (AUD) / subscription
Back yourself - Unpacking manual tasks
Disability
This online course is designed as induction for disability support practitioners to develop knowledge and skills on the anatomy of back care, principles for prevention of injury and appropriate manual handling techniques relevant to the job role.
$38.50 (AUD) / subscription
Basic Life Support
Manual Handling, Intellilearn, Nursing, National Standards
The Basic Life Support (ANZCOR 2016 Guidelines) course is part of the IntelliLearn's Nursing & National Standards Library.
Upon completion the participant should be able to:
- define the DRSABCD algorithm
- discuss the importance and key issues related to each of the DRSABCD steps
- explain the correct procedure to manage choking
- understand the basic principles of C.P.R., and
- attach and operate an A.E.D.
$38.50 (AUD) / subscription
Basic Life Support
Resuscitation, BLS, CPR, First Aid, ARC, Australian Resuscitation Council, DRSABCD, Defibrillator
This course has been developed to provide learners with an understanding of basic life support, according to the Australian Resuscitation Council guidelines.
$38.50 (AUD) / subscription
Basic Written Communication for the Workplace
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, writing, documents, grammar, punctuation.
The types of communication that occur in the workplace range from a simple hallway conversation or telephone chat to formal written documents, meetings and presentations. You need to develop skills that will allow you to get your message across to others as well as understand the message being presented to you. Using practical exercises, this course will help to improve your written communications.
$38.50 (AUD) / subscription
Being a Leader
leadership, management, manage, lead, supervise, supervisor, team, leadership, intelligence, perception, vision, passion, decision-making, communication, personal skills.
People's attitudes toward work can be complex, so there can be no single method for influencing their attitude and behaviour. In this course, we will investigate the personal qualities that effective leaders draw on to motivate and influence a variety of people.
$38.50 (AUD) / subscription
Biological Hazards Hazard Guide
Biohazard, Bacteria, Virus, Toxin, Hygiene, Risk, Infect, Chemical, Exposure, Asbestos, Hazard Guides
This course has been designed to provide you with an understanding of the controls that should be applied to biological hazards in the workplace.
$38.50 (AUD) / subscription
Breastfeeding Challenges - Infant
Breastfeeding, Intellilearn
The Breastfeeding Challenges: Infant course will identify potential problems that can arise in breastfeeding (for the infant) and provide strategies and alternatives to assist and manage those situations. Poor infant weight gain is also covered.
$38.50 (AUD) / subscription
Breastfeeding Challenges - Maternal
Breastfeeding, Intellilearn
The Breastfeeding Challenges: Maternal course will provide information about identifying, preventing and managing breastfeeding problems that can affect the mother.
$38.50 (AUD) / subscription
Breech Delivery
Midwife, Presentation, Buttocks, Feet, Head, Obstetrics, Birth, Child, Pregnancy, Caesarean, Frank, Complete, Footling, Kneeling
This course covers key areas of breech delivery, including; definition, risk factors and management.
Upon successful completion of the associated quiz, 1 Australian College of Midwives (MidPLUS) point will be awarded.
$38.50 (AUD) / subscription
Bullying and Harassment for Employees
Harassment, Bullying, Behaviour, Responsibilities, Workplace, Management
Kineo's Bullying and Harassment for Employees training course is designed to minimise the risk and bullying and harassment occurring in the workplace. The courses focuses on building positive behaviours and stopping negative behaviours based on Australian legislation.
$38.50 (AUD) / subscription
Bullying and Harassment for Managers and Supervisors
Bullying, Harassment, Behaviour, Responsibilities, Incidents, Work Place, Management
This course has been designed to provide managers and supervisors with an understanding about workplace bullying and harassment, and what they can do to prevent and manage bullying and harassment in their workplace.
$38.50 (AUD) / subscription
Business Continuity
leadership, management, manage, lead, supervise, supervisor, team, leadership, business, continuity, BCM, risk.
In this course, we overview the importance of Business Continuity planning to an organisation and its people. BCP describes a holistic management process that is designed to identify potential threats to an organisation along with the likely impact in the event that those threats are realised. With this knowledge in place, you can plan effective responses.
$38.50 (AUD) / subscription
Business Ethics
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, ethics, violations, conflict of interest, compliance, reporting, violations.
We all have a natural moral compass that helps us to identify what is and is not ethical. In this course, we will reflect on the moral codes that underscore sound business ethics and we will touch on how many Organisations today have published Codes of Ethics to help understand your responsibilities.
$38.50 (AUD) / subscription
CIMS Business Subscription
CIMS Business Subscription
$0.01 (AUD) / subscription
COVID-19 Coronavirus Prevention
Corona, Virus, Infection, Flu, Cold, Health
This course has been designed to provide you with an understanding of what the COVID-19 Coronavirus is, some of the common myths surrounding the pathogen and what you can do to help reduce the risk of infection.
$38.50 (AUD) / subscription
COVID-Safe Workplace
Kineo Master, AU, Responsive, 20 Minutes, Gold+, Audio, Adaptics, Accessibility
This course has been designed to keep you safe from COVID-19 through risk minimisation behaviours.
$38.50 (AUD) / subscription
Change Management Process
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, change, transition, analysis, change process, consolidating.
In this course, we will investigate the Ending State, the Transition State and the Future State in the change transition process.
$38.50 (AUD) / subscription
Clinical Handover (ISBAR)
nursing, Intellilearn
The Australian Commission on Safety and Quality in Healthcare has mandated Clinical Handover as one of the 10 national standards (Standard 6).
$38.50 (AUD) / subscription
Clinical Handover (ISOBAR)
nursing, Intellilearn
The Australian Commission on Safety and Quality in Healthcare has mandated Clinical Handover as one of the 10 national standards (Standard 6).
$38.50 (AUD) / subscription
Code of Conduct
Code of Conduct, Code of Ethics, CoC, Values, Standards, Policies, Procedures, workplace relationships, diversity and equal opportunity, discrimination, EEO, Harassment, Bullying, Privacy, Personal information, Fraud, Intellectual Property, Reporting violations.
Our Code of Conduct is a public statement that provides specific guidance on the values, standards, policies and procedures required of our employees. In this course, we investigate the key values that help to develop and maintain harmonious, positive working environments. We will look at enhancing your understanding of yourself and others.
$38.50 (AUD) / subscription
Cold and Flu Prevention
health, influenza, flu,
This course has been developed to provide learners with an understanding of the difference between the cold and flu, what to do if you have the flu, and how to prevent its spread to others in the community.
$38.50 (AUD) / subscription
Communication Targets
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, communicating, stakeholders, colleagues, management, staff.
In this course, we concentrate on communicating with specific types of people in the workplace, including internal and external customers, managers and supervisors, colleagues and staff.
$38.50 (AUD) / subscription
Communication, Documentation and the Law
Breastfeeding, Intellilearn
The Communication, Documentation and the Law course will outline the importance of effective communication and disclosure. Also included are the concepts of confidentiality and consent and their legal implications.
$38.50 (AUD) / subscription
Competition and Consumer Law - An Introduction
Introduction, Competition, Consumer, Law, Act, Obligations, CCL, Compliance, Prohibition, Conduct, Statements, Legal, Supreme, Guarantee, Goods, Services, Australian, Compliance, Businesses, Dealing
This course has been developed to provide an introduction to competition and consumer legislation.
$38.50 (AUD) / subscription
Competition and Consumer Law - Dealing with Consumers Part 1
Introduction, Competition, Consumer, Law, Act, Obligations, CCL, Compliance, Prohibition, Conduct, Statements, Legal, Supreme, Guarantee, Goods, Services, Australian, Compliance, Businesses, Dealing
This course has been developed to provide an understanding of the Australian Consumer Law and how it provides consumer protection.
$38.50 (AUD) / subscription
Competition and Consumer Law - Dealing with Consumers Part 2
Introduction, Competition, Consumer, Law, Act, Obligations, CCL, Compliance, Prohibition, Conduct, Statements, Legal, Supreme, Guarantee, Goods, Services, Australian, Compliance, Businesses, Dealing
This course has been developed to provide learners with an understanding of the provisions of the Australian Consumer Law that protect consumers and how businesses deal with consumers.
$38.50 (AUD) / subscription
Competition and Consumer Law - Dealing with Other Businesses
Introduction, Competition, Consumer, Law, Act, Obligations, CCL, Compliance, Prohibition, Conduct, Statements, Legal, Supreme, Guarantee, Goods, Services, Australian, Compliance, Businesses, Dealing
This course has been designed to provide you with an understanding of anti-competitive and restrictive trade practices prohibited under the Competition and Consumer Act 2010.
$38.50 (AUD) / subscription
Compliant Trading
Compliance, Code of Conduct, Ethics, rights, supply, anti-competitive, scams, customer rights, advertising, promoting, safe products, warranties, pricing, mergers, acquisitions, complaints.
In this course, we will give you an overview of a businessâ?? rights and obligations in relation to its suppliers, competitors and customers under the Competition and Consumer Act.
$38.50 (AUD) / subscription
Confined Spaces Hazard Guide
Enclosed, Narrow, Underground, Mine, Utilities, Permit, Retireval Plan, Telecommunication, Water, Gas, Sewerage, Excavation, Trench, Pipe, Hazard Guides
This course has been developed to provide the learner with an understanding of the controls that should be applied to confined spaces in the workplace.
$38.50 (AUD) / subscription
Consulting Communication Skills
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, communicating, listening, body language, active listening, questioning, trust, telephone.
In this course, we will cover the basic communication skills required when dealing with customers and colleagues.
$38.50 (AUD) / subscription
Contractor Induction
Work Health Safety, WHS, Contractor Induction, Induction, Contractor, Supplier Induction, Supplier, Induction
This course has been developed to provide learners with a basic understanding of work health and safety (WHS) requirements, risk management, and injury prevention in the workplace.
$38.50 (AUD) / subscription
Creative Problem-Solving
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, problem solving, creativity, creative techniques, random input, reversal, thinking, mind-mapping, subconscious.
Creative problem-solving is about escaping the standard patterns that control thinking so that you can discover options that you previously could not see. In this course, we will look at a variety of techniques that can help to generate creative ideas.
$38.50 (AUD) / subscription
Critiquing a Research Paper
Breastfeeding, Intellilearn
The Critiquing a Research Paper course will demonstrate the process of engaging in a structured and systematic approach of critiquing a research paper. Also covered is the use of the PICOTT acronym to develop appropriate clinical questions.
$38.50 (AUD) / subscription
Cultural Considerations
Breastfeeding, Intellilearn
The Cultural Considerations course will define and describe the major concepts of cultural issues relating to healthcare and how to effectively promote and support breastfeeding in different cultures.
$38.50 (AUD) / subscription
Dealing with Workplace Conflict
Cause, Effect, Anger, Escalation, Manage, Problem Solve, Policy, Legislation, Self Defence, Interpersonnel Skills
This course has been designed to provide you with an understanding of how to deal with and de-escalate conflict.
$38.50 (AUD) / subscription
DisabilityAware - An awareness and inclusion program
disability, awareness, inclusion, diversity, stereotypes, misconceptions, communication
This course has been developed to raise awareness and knowledge of how disability impacts the lives of individuals living with disability and to provide strategies for interacting with people with disability to support inclusion and participation.
$38.50 (AUD) / subscription
Driver Safety
Road, Car, Control, Hazard, Defensive, ACOST, Attitide, Concentration, Observation,Spacing, Timing, Vehicle, Check, Long Distance, Speed, Seat Belt, ABS, Automatic Braking System, Prevention, Workplace Health and Safety
This course has been developed to provide car (C class) licensed drivers with an understanding of driver safety and how to follow driver management procedures in the workplace.
$38.50 (AUD) / subscription
Due diligence for officers
leadership, management, manage, lead, supervise, supervisor, team, leadership, due diligence, consultation, risk, compliance, obligations.
Officers must exercise â??due diligenceâ?? to make sure the business continually and comprehensively meets its duties to protect workers and other persons against harm to health and safety. In this course, we learn that reasonable steps depend on the circumstances, including the role and influence of the officer and the nature and structure of the business.
$38.50 (AUD) / subscription
Duty of Care for Managers and Supervisors
Negligence, Responsibility, Obligation, Employee Assistance Program, EAP, Contract, Comply, Safe Systems of Work, SSOW, Risk, Control, Workplace Health and Safety
This course has been developed to provide managers and supervisors with an overview and understanding of how to fulfill their duty of care to help maintain the health and safety of the workplace.
$38.50 (AUD) / subscription
Duty of Care for Victorian Employees
workplace health and safety, workplace relations, Victoria, VIC, Workplace Health and Safety
This course will provide employees governed by Victorian legislation with an understanding of how to fulfil their duty of care to help maintain the health and safety of the workplace.
$38.50 (AUD) / subscription
Duty of Care for Victorian Managers and Supervisors
workplace health and safety, workplace relations, Victoria, VIC, Workplace Health and Safety
This course provides managers and supervisors with an overview and understanding of how to fulfil their duty of care to help maintain the health and safety of the workplace.
$38.50 (AUD) / subscription
Duty of Care for Workers
Negligence, Responsibility, Obligation, Employee Assistance Program, EAP, Contract, Comply, Safe Systems of Work, SSOW, Risk, Control, Workplace Health and Safety
This course will provide you with an understanding of how to fulfil your duty of care to help maintain the health and safety of the workplace.
$38.50 (AUD) / subscription
EP1 - Flexible Endoscopes & Ultrasound Probes (EP) IPC Risk Management
Flexible Endoscopes, Ultrasound Probes, Reusable Medical Devices, RMDs, Disinfection, Sterilisation, Reprocessing, Endoscopy, HICMR
This module has been developed to provide an understanding of the Infection Prevention and Control (IPC) principles and risks related to Flexible Endoscopes and Intracavity Ultrasound Probes.
Please note, you will need to successfully complete this Module before being able to access Modules EP2: Flexible Endoscopes IPC Reprocessing, and EP3: Ultrasound Probes IPC Reprocessing as appropriate to your practice.
$38.50 (AUD) / subscription
EP2 - Flexible Endoscopes IPC Reprocessing
Flexible Endoscopes, Reusable Medical Devices, RMDs, Disinfection Sterilisation, Reprocessing, Endoscope, Gastroscope, Bronchoscope, Colonoscope, Cystoscope, Duodenoscope, Endoscopy, HICMR
This module has been developed to educate HCWs responsible for the management and reprocessing of Flexible Endoscopes and accessories of the recommended procedures according to current standards, guidelines and manufacturers' instructions for use (IFU).
Please note, you will need to successfully complete Module EP1: Flexible Endoscopes and Ultrasound Probes IPC Risk Management before completing this Module.
$38.50 (AUD) / subscription
EP3 - Ultrasound Probes IPC Reprocessing
Ultrasound Probes, Reusable Medical Devices, RMDs, Disinfection, Sterilisation, Reprocessing, Diagnostic Probes, Transoesophageal Echocardiogram Probe, TOE Probe, Transrectal Ultrasound Probe, TRUS Probe, Transvaginal Probe, TV Probe, Endoscopy, HICMR
This module has been developed to educate HCWs responsible for the management and reprocessing of Intracavity Ultrasound Probes of the recommended procedures according to current standards, guidelines and manufacturers' instructions for use (IFU).
Please note, you will need to successfully complete Module EP1: Flexible Endoscopes and Ultrasound Probes IPC Risk Management before completing this Module. In addition you should also have completed Module EP2: Flexible Endoscopes IPC Reprocessing as applicable to your practice.
$38.50 (AUD) / subscription
Effective Work Plans
leadership, management, manage, lead, supervise, supervisor, team, leadership, plan, planning, preparing goals, priorities, responsibility.
Work planning describes a formalised approach to accomplishing the work of an organisation, as well as to managing the people who perform that work. In this course, we will investigate the importance of preparing formal work plans to manage work priorities. We will see that the work plan itself is a written statement that identifies the work to be accomplished in order to successfully achieve individual, team and organisational goals.
$38.50 (AUD) / subscription
Electrical Risks Hazard Guide
Electric, Shock, Testing, Tagging, Safety, Switch, Insulation, Fire, Conductor, Water, Faulty, Isolation, Extinguish, Power, Supply, Power, Hazard Guides
This course has been designed to provide you with an understanding of the controls that should be applied to electrical risks in the workplace.
$38.50 (AUD) / subscription
Emotional Intelligence - Relationship Management
leadership, management, manage, lead, supervise, supervisor, team, leadership, plan, emotional, intelligence, social, influence, communication, conflict, inspiration, change, teamwork, collaboration.
Relationship management is all about your interpersonal communication skills. It's all about your ability to get the best out of others, your ability to inspire and influence them, your ability to communicate and build bonds with them and your ability to help them change, grow, develop, and resolve conflict. In this course, we will underline the need to apply and build on your self-awareness, self-management and social awareness skills to reach this highest domain that Goleman refers to as Relationship management.
$38.50 (AUD) / subscription
Emotional Intelligence - Self-awareness
leadership, management, manage, lead, supervise, supervisor, team, leadership, plan, emotional, intelligence, social, influence, communication, conflict, inspiration, change, teamwork, collaboration, self-awareness, self-reflection, self, feedback.
The most important part of becoming a leader in the modern workplace is to be the person that others choose to follow. Being aware of your own and others�¢â�¬â�¢ emotions, being able to manage them and build emotionally intelligent relationships is critical to building a successful workplace environment. A better understanding of your own emotions as well as others will help you to enhance both personal and professional relationships.
$38.50 (AUD) / subscription
Emotional Intelligence - Self-management
leadership, management, manage, lead, supervise, supervisor, team, leadership, plan, emotional, intelligence, social, influence, communication, conflict, stress, stressors, emotions, control.
In this course we will learn how to handle the stress that has become a pervasive experience in the daily lives of people. Around three of four people have indicated they sometimes or frequently experience stress in their daily lives. In a survey conducted in 2014, the Australian Psychological Society found that three most common sources of stress are financial issues, family issues and issues in the workplace.
$38.50 (AUD) / subscription
Emotional Intelligence - Social-awareness
leadership, management, manage, lead, supervise, supervisor, team, leadership, plan, emotional, intelligence, social, influence, communication, empathy, awareness, orientation, cultural, stereotype.
Essentially, social awareness is about appropriately considering what people want and then communicating with them in a way that is most likely to fulfil need. In this course, we will focus on Empathy (understanding the other person's emotions, needs and concerns), Organisational awareness (you need to understand the organisation structures and how they affect the people working in them) and Service orientation (understanding and fulfilling the needs of internal and external clients and customers.
$38.50 (AUD) / subscription
Employment Contract Fundamentals
Compliance, Code of Conduct, Ethics, rights, legislation, policies, procedures, employment contract, employees, work relations law, employment standards, modern awards, enterprise agreement, pay slips, termination of employment, workplace rights, transfer of business, right of entry.
While employment relationships will take a variety of different forms, each form will create certain rights and obligations on the parties involved. There are many aspects an employer should take into account when developing an employment contract. In this course, we will take you through the main issues that should be considered in any employment contract.
$38.50 (AUD) / subscription
End Stage Dementia
Agnosia Alzheimerâ??s disease Anomia Apraxia Creutzfeldt Jacob Disease (CJD) Cerebellum Cognition Dementia with Lewy bodies Dysarthria Dysphagia Dysphasia Frontal Lobe Frontotemporal dementia Hippocampus Korsakoffâ??s syndrome Mild Cognitive Impairment (MCI) Occipital Lobe Neurodegenerative Disease Parietal Lobes Parkinsonâ??s disease Person-centric Care Temporal Lobes Vascular Dementia
Welcome to the End Stage Dementia course. This course has been designed to provide the learner with an understanding of when a person receiving care has entered the end stage of dementia, as well as how to provide suitable, dignified care in the palliative stage.
$38.50 (AUD) / subscription
Epidural and Spinal Anaesthesia for Childbirth
midwifery, Intellilearn
This course offers a comprehensive guide to all aspects of epidurals and spinal anaesthesia including but not limited to: pathophysiology, common medications that are used and how these medications can affect the CTG, management and expected observations of a patient with an epidural or spinal and observations.
Upon successful completion of the associated quiz, 2 Australian College of Midwives (MidPLUS) points will be awarded.
$38.50 (AUD) / subscription
Equal Employment Opportunity for Employees
Discrimination, Employment Law, Behaviour, Stress, Intimidation, Bullied, Cyber, Offensive, Human Resource, Change, Wellbeing, Fair, Job, Human Rights, Disability, Industrial, Fair Work, EEO
This course has been designed to provide you with an understanding of equal employment opportunity (EEO) and discrimination.
$38.50 (AUD) / subscription
Equal Employment Opportunity for Managers and Supervisors
Discrimination, Employment Law, Behaviour, Stress, Intimidation, Bullied, Cyber, Offensive, Human Resource, Change, Wellbeing, Fair, Job, Human Rights, Disability, Industrial, Fair Work, EEO
This course provides managers and supervisors with an understanding of equal employment opportunity (EEO) and discrimination.
$38.50 (AUD) / subscription
Ethical Considerations
Breastfeeding, Intellilearn
The Ethical Considerations course will promote the idea of engaging in ethical decision making using an appropriate framework, relating professional responsibilities to the International Board of Certified Lactation Consultants (IBCLC) and the application of WHO and MAIF codes to clinical practice.
$38.50 (AUD) / subscription
Excavations Hazard Guide
Enclosed, Narrow, Underground, Mine, Utilities, Permit, Retireval Plan, Telecommunication, Water, Gas, Sewerage, Confined, Trench, Pipe, Hazard Guides
This course has been developed to provide the learner with an understanding of the controls that should be applied to excavations in the workplace.
$38.50 (AUD) / subscription
Facilitate and Empower Work Teams
leadership, management, manage, lead, supervise, supervisor, team, leadership, plan, dynamics, meetings, integrating, learning, decision-making, consensus.
In this course, we will learn how and why patterns emerge in teams as a result of Group Dynamics. We will study the effect that team members have on each other's behaviour, as well as their influence on team patterns and norms. Some will have a positive effect on individual and team output and relationships, while others can hinder performance.
$38.50 (AUD) / subscription
Facilitate and Promote Learning
leadership, management, manage, lead, supervise, supervisor, team, leadership, plan, learning, people, knowledge, technology, culture, learning styles, coaching, mentoring, retention, creativity, innovation.
While the need for a Workplace Learning Environment is generally accepted, workplaces often struggle with the methodology. In this course, we will introduce the conceptual framework for developing a workplace learning environment, and we will also look at the different learning methods that could be offered.
$38.50 (AUD) / subscription
Falls Prevention Programs for Home Care
residential home care quality indicator major injury National Aged Care Mandatory Quality Indicator Program unintentional injury program client resident risk strategy guideline Plan Do Study Act cycle
This course has been developed to give home care workers an understanding of the need for a falls prevention program, as well as how to effectively establish and maintain a program.
$38.50 (AUD) / subscription
Falls Prevention Programs for Residential Aged Care
residential home care quality indicator major injury National Aged Care Mandatory Quality Indicator Program unintentional injury program client resident risk strategy guideline Plan Do Study Act cycle
This course has been developed to give residential aged care workers an understanding of the need for a falls prevention program, as well as how to effectively establish and maintain a program.
$38.50 (AUD) / subscription
Falls Prevention in Home Care
residential home care quality indicator major injury National Aged Care Mandatory Quality Indicator Program unintentional injury program client resident risk strategy guideline Plan Do Study Act cycle
This course has been developed to provide learners with an understanding of the serious repercussions of falls, and how to prevent them, in individuals receiving home care.
$38.50 (AUD) / subscription
Falls Prevention in Residential Aged Care
residential home care quality indicator major injury National Aged Care Mandatory Quality Indicator Program unintentional injury program client resident risk strategy guideline Plan Do Study Act cycle
This course has been developed to provide learners with an understanding of the serious repercussions of falls, and how to prevent them, in residential aged care.
$38.50 (AUD) / subscription
Financial Crimes
Compliance, Code of Conduct, Ethics, rights, legislation, policies, procedures, money laundering, fraud, identity, theft, insider trading, intellectual property, IP, copyright.
Financial crimes such as fraud, manipulation of the stock market, tax evasion, money laundering and cybercrimes cost organisations and the economy billions of dollars every year. In this course, we will overview legislation and procedures designed to protect us all against the financial crimes and we will investigate how you can protect yourself from intellectual property and copyright infringements.
$38.50 (AUD) / subscription
Financial Literacy for Managers
leadership, management, manage, lead, supervise, supervisor, team, leadership, plan, accounting, finance, income, expenditure, revenue, invoices, tax.
In this course we will investigate how to use various documents to correctly record income and expenditure. We will also look at the range of taxes that apply to Organisations as well as the reporting requirements relating to those taxes.
$38.50 (AUD) / subscription
Fire Awareness and Extinguisher Training
Fire Training, Fire Extinguisher, Warden, Evacuation training, Emergencies, Workplace, Workplace Health and Safety, WHS, Emergency procedures, Emergency Plan, Fire and Safety, Emergency, Fire, Extinguisher, Control, Occupational Health and Safety (OHS), occupant, first response, evacuation coordination, emergency officer, emergency coordinator, safety, evacuation
This course has been developed to provide an understanding of fire safety and how to use portable fire equipment to extinguish a fire.
$38.50 (AUD) / subscription
Fire Safety and Emergency Response
Fire,Safety,Emergency Response
This course has been developed to provide workers who work with people with a disability with an understanding of fire safety practices and emergency procedures.
$38.50 (AUD) / subscription
Fraud and Corruption Awareness and Prevention
Corruption, Identity, Whistleblower, Protection, Scam, Ethic, Security, Dishonest, Theft, False, Finance, Illegal, Deception, Prevent, Money Laundering, Commodity, Fraudulent, Privacy
This course has been developed to provide an understanding of what actions can be described as fraud or corruption, and how these actions can be prevented and reported.
$38.50 (AUD) / subscription
GHS of Classification and Labelling of Chemicals
GHS,Chemicals,Labels, Globally, Harmonised
This course has been developed to provide the learner with an understanding of the changes made by the Globally Harmonised System (GHS) of Classification and Labelling of Chemicals, as well as how these changes impact their actions in the workplace.
$38.50 (AUD) / subscription
Gastroenteritis Outbreak IPC Management
HICMR, Infection Prevention, Health
This course, created by HICMR (Healthcare Infection Control Management Resources) has been developed to provide an understanding of the early identification and Infection Prevention and Control (IPC) management of a Gastroenteritis Outbreak.
$38.50 (AUD) / subscription
General Evacuation Training
Fire Training, Fire Extinguisher, Warden, Evacuation training, Emergencies, Workplace, Workplace Health and Safety, WHS, Emergency procedures, Emergency Plan, Fire and Safety, Emergency, Fire, Extinguisher, Control, Occupational Health and Safety (OHS), occupant, first response, evacuation coordination, emergency officer, emergency coordinator, safety, evacuation
This course has been developed to provide the learner with an understanding of why evacuations take place, what occurs during an emergency and their responsibilities concerning evacuation.
$38.50 (AUD) / subscription
Grievance Procedures
leadership, management, manage, lead, supervise, supervisor, team, leadership, plan, risk, grievances, discrimination, harassment, misconduct, discipline, counselling, sanctions, warnings, dosmissal.
In this course, we will investigate the clearly defined procedures for handling grievances as well as disciplinary options. Grievances are concerns, problems or complaints raised by a worker. The goal of a grievance procedure is to ensure that, as far as possible, grievances are dealt with and resolved informally through discussion between the aggrieved and their manager or supervisor.
$38.50 (AUD) / subscription
Hand Hygiene for Healthcare Workers
Hand Hygiene, ABHR, Soap, Gel, Infection Prevention
This course has been developed to give workers in the healthcare environment an understanding of the importance of hand hygiene in stopping and controlling the spread of infection.
$38.50 (AUD) / subscription
Hand Operated Power Tools Hazard Guide
Personal Protective Equipment, PPE, Trade, Construction, Vibration, Electric, Maintenance, , Hazard Guides
This course has been developed to provide the learner with an understanding of the controls that should be applied to hand operated power tools in the workplace.
$38.50 (AUD) / subscription
Hazardous Chemicals Hazard Guide
Toxic, Dangerous, Chemical, Waste, Disposal, Cleaning, Solution, Solvent, Exposure, Environment, Hazchem, Hazard Guides
This course has been designed to provide you with an understanding of the controls that should be applied to using hazardous chemicals and dangerous goods in the workplace.
$38.50 (AUD) / subscription
Hazardous Chemicals for Managers and Supervisors
Toxic, Dangerous, Substance, Waste, Disposal, Cleaning, Solution, Solvent, Exposure, Environment, Hazchem, Workplace Health and Safety
This course has been developed to provide people in supervisory roles with an understanding of how to manage hazardous chemicals in the workplace.
$38.50 (AUD) / subscription
Hazardous Manual Task Training for Acute Care Workers
Theory Behind Hazardous Manual Task Principles (Fundamental Movements and Postures)��� Land Based Tasks for Healthcare Workers Basic Bed Based Tasks for Healthcare Workers Hoist Lifter Transfer Tasks for Healthcare Workers Stand lifter Vs Stand Aid Transfers for Healthcare Workers Advanced Bed Based Tasks for Healthcare Workers Vehicle Loading for Healthcare Workers Falls Management Ergonomics Movement of Loads and Materials for Workers
This training package is intended for workers working in a hospital.
$38.50 (AUD) / subscription
Hazardous Manual Task Training for High Care Community Support Workers
Theory Behind Hazardous Manual Task Principles (Fundamental Movements and Postures)��� Land Based Tasks for Healthcare Workers Basic Bed Based Tasks for Healthcare Workers Hoist Lifter Transfer Tasks for Healthcare Workers Stand lifter Vs Stand Aid Transfers for Healthcare Workers Advanced Bed Based Tasks for Healthcare Workers Vehicle Loading for Healthcare Workers Falls Management Ergonomics Movement of Loads and Materials for Workers
This training package is intended for workers working in the community visiting peoples homes or smaller residential facilities that house people with significant physical disabilities.
$38.50 (AUD) / subscription
Hazardous Manual Task Training for Low Care Community Support Workers
Theory Behind Hazardous Manual Task Principles (Fundamental Movements and Postures)��� Land Based Tasks for Healthcare Workers Basic Bed Based Tasks for Healthcare Workers Hoist Lifter Transfer Tasks for Healthcare Workers Stand lifter Vs Stand Aid Transfers for Healthcare Workers Advanced Bed Based Tasks for Healthcare Workers Vehicle Loading for Healthcare Workers Falls Management Ergonomics Movement of Loads and Materials for Workers
This training package is intended for workers working in the community visiting peoples homes or smaller residential facilities that house people with disabilities, often supporting people who are able to walk and often houses that support people with intellectual disabilities, rather than physical ones.
$38.50 (AUD) / subscription
Hazardous Manual Task Training for Non-Clinical Workers
Theory Behind Hazardous Manual Task Principles (Fundamental Movements and Postures)� Land Based Tasks for Healthcare Workers Basic Bed Based Tasks for Healthcare Workers Hoist Lifter Transfer Tasks for Healthcare Workers Stand lifter Vs Stand Aid Transfers for Healthcare Workers Advanced Bed Based Tasks for Healthcare Workers Vehicle Loading for Healthcare Workers Falls Management Ergonomics Movement of Loads and Materials for Workers
This training package is intended for workers who are not health professionals, or medical staff, but are required to undertake hazardous manual tasks.
$38.50 (AUD) / subscription
Hazardous Manual Task Training for Residential care Workers
Theory Behind Hazardous Manual Task Principles (Fundamental Movements and Postures)� Land Based Tasks for Healthcare Workers Basic Bed Based Tasks for Healthcare Workers Hoist Lifter Transfer Tasks for Healthcare Workers Stand lifter Vs Stand Aid Transfers for Healthcare Workers Advanced Bed Based Tasks for Healthcare Workers Vehicle Loading for Healthcare Workers Falls Management Ergonomics Movement of Loads and Materials for Workers
This training package is intended for workers in residential aged care facilities.
$38.50 (AUD) / subscription
Hazardous Substances and Dangerous Goods (Vic & WA) Hazard Guide
Hazard Guide, Hazardous Chemicals, Dangerous Goods
This course has been designed to provide you with an understanding of the controls that should be applied to using hazardous substances and dangerous goods in the workplace.
$38.50 (AUD) / subscription
Health Services Induction
Med Safe, Clinical Handover, ISBAR, ISOBAR, Health Services Induction, Surgical Fire, Open Disclosure
This course has been developed to provide an understanding of some of the key requirements of workers in the health services industry.
$38.50 (AUD) / subscription
Healthcare Emergency Preparedness
Standard 4083-2010, emergency, code, codes, emergency coordinator, emergency officer, Code Red, Code Blue, Code Purple, Code Yellow, Code Grey, Code Black, Code Brown, Code Orange
This course is designed to train the learner in how to recognise and respond to an emergency code in a healthcare setting.
$38.50 (AUD) / subscription
Identifying Poor Performance, Misconduct and Absenteeism
Review, Disciplinary, Discipline, Rights, Dismissal, Appraisal, Absence, Sick, Legislation, Termination, Warning, Expectation, Breach, Policy, Unlawful, Consequence, Gross
This course will provide you with an understanding of what misconduct, poor performance and absenteeism are, and what can happen if they're not managed correctly.
$38.50 (AUD) / subscription
Implementing Continuous Improvement
leadership, management, manage, lead, supervise, supervisor, team, leadership, plan, feedback, improvement, change, success.
In this course, we look at the process of implementing continuous improvement in your organisation, beginning with planning. We will come to understand that continuous improvement is an ideal that must be individually applied to each part of the workplace. It is not about identifying one-size-fits-all solutions.
$38.50 (AUD) / subscription
Improving Your Organisation
leadership, management, manage, lead, supervise, supervisor, team, culture, analysis, quality, productivity, performance, resistance, coaching, mentoring, trust, feedback, communication.
The initial courses in this series provide you an idea of what continuous improvement means, where it will be implemented and how it will be managed. In this course, we will investigate how vital it is to analyse the culture, philosophies and the existing structures that drive your workplace processes and systems - before designing a continuous improvement strategy.
$38.50 (AUD) / subscription
Incident Investigation
illness, injury, practical, hazard, identification, report, correct, corrective, Workplace Health and Safety
This course has been developed to provide an overview of the legislative requirements for incident reporting and investigation and the knowledge and practical advice to conduct an investigation successfully.
$38.50 (AUD) / subscription
Incontinence Suite - Bowel Management
TENA, Pad, Frequency, Dignity, Resident, Carer, Strain, Good Practice, Daily, Elderly, Continence, Patient, Aged Care, Elderly
This course has been developed to provide learners with an understanding of faecal incontinence, constipation, and their causes, management techniques and the type of care someone affected by faecal incontinence requires.
$38.50 (AUD) / subscription
Incontinence Suite - Dementia and Incontinence
TENA, Pad, Frequency, Dignity, Resident, Carer, Strain, Good Practice, Daily, Elderly, Continence, Patient, Aged Care, Elderly
This course creates an awareness of the issues around management of incontinence of those affected by dementia. Designed for nurses and carers, the course explains different types of dementia and associated behaviour, and the best way to approach incontinence management for those affected by dementia.
$38.50 (AUD) / subscription
Incontinence Suite - Incontinence Night Care
TENA, Pad, Frequency, Dignity, Resident, Carer, Strain, Good Practice, Daily, Elderly, Continence, Patient, Aged Care, Elderly
This course develops an awareness of the issues surrounding night incontinence and how to address them. Designed for carers and nurses, the course covers the importance of sleep for the elderly and good practice routines to minimise the impact of incontinence on sleep.
$38.50 (AUD) / subscription
Incontinence Suite - Individual Assessment and Product Selection
TENA, Pad, Frequency, Dignity, Resident, Carer, Strain, Good Practice, Daily, Elderly, Continence, Patient, Aged Care, Elderly
This course has been developed to provide an understanding of how to assess an individuals incontinence protection requirements and select an appropriate continence product for them as part of delivering personalised continence care.
$38.50 (AUD) / subscription
Incontinence Suite - Introduction to Personalised Incontinence Care
TENA, Pad, Frequency, Dignity, Resident, Carer, Strain, Good Practice, Daily, Elderly, Continence, Patient, Aged Care, Elderly
This course has been developed to provide an understanding of the different types of incontinence and the care someone affected by incontinence requires.
$38.50 (AUD) / subscription
Incontinence Suite - Leakage Prevention
TENA, Pad, Frequency, Dignity, Resident, Carer, Strain, Good Practice, Daily, Elderly, Continence, Patient, Aged Care, Elderly
This course provides training in good practice pad leakage prevention. Designed for nurses and carers, the course provides training in leakage prevention strategies, procedures for managing pad leakage and continuous improvement systems.
$38.50 (AUD) / subscription
Incontinence Suite - Pad Changing and Change Frequency
TENA, Pad, Frequency, Dignity, Resident, Carer, Strain, Good Practice, Daily, Elderly, Continence, Patient, Aged Care, Elderly
This course has been developed to provide you with the knowledge, practical tools and support for good practice pad changing and change frequency.
$38.50 (AUD) / subscription
Incontinence Suite - Perineal Skin Care in Relation to Incontinence
TENA, Perineal, Skin, Care, Knowledge, Practical, Tools, Good Practice, Dermatitis, caring, individual, Continence, Aged Care, Patient, Elderly
This course provides an understanding of the issues related to perineal skin care. Designed for nurses and carers, the course provides the knowledge, practical tools and support for all aspects of good practice perineal skin care.
$38.50 (AUD) / subscription
Infant Growth and Development
Breastfeeding, Intellilearn
The Infant Growth and Development course will cover concepts such as infant weight gain, the use of growth charts, infant behaviour in relation to breastfeeding patterns and postnatal depression.
$38.50 (AUD) / subscription
Infection Prevention and Control - Disability Services
Disability
This online course is designed as induction for disability support practitioners and provides learners with the latest evidence based knowledge required to prevent and control infection according to current Work Health Safety (WHS) legislation, standards and industry codes of practice.
$38.50 (AUD) / subscription
Infection Prevention and Control - Standard Precautions
Infection Prevention and Control,Standard Precautions, IPC
This course has been developed to give the learner an understanding of how to apply standard precautions in your workplace, as well as the role they play in reducing the risk of infection.
$38.50 (AUD) / subscription
Infection Prevention and Control - The Basics
Biohazard, Bacteria, Virus, Toxin, Hygiene, Risk, Infect, Chemical, Exposure
This course has been developed to give the learner an understanding of what infection is, how infection occurs in healthcare settings, and some of the steps they can take to start controlling the risk of infection.
$38.50 (AUD) / subscription
Infection Prevention and Control - Transmission Based Precautions
Infection Prevention and Control,Transmission
This course has been designed to provide you with an understanding of how transmission-based precautions are used to help prevent and control infection in healthcare environments.
$38.50 (AUD) / subscription
Influence and Persuasion in Negotiation
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, negotiation, influence, persuasion, communication, rapport, agreement, commitment, conflict, criticism, collaboration.
Having the confidence to tell people what you would like them to do is one thing, but being able to convince them why they should do it as well as they possibly can is quite another. In short, this course is about getting people to want to do what you want them to do.
$38.50 (AUD) / subscription
Information and Cyber-Security
Information, Security, Awareness, IT, breach, hack, safe, policy, incident, password, privacy, computer, password, software
This course has been developed to provide an understanding of the steps that can be taken to help ensure the confidentiality, integrity and availability of an organisation's information.
$38.50 (AUD) / subscription
Injury Management for Managers and Supervisors
Work Cover, Compensation, Prevention, Workplace, Risk, Rehabilitation, Hazard, Incident, Entitlement, Claim, Insurance, Obligation Industrial Relations Tribunal, Workplace Health and Safety
This course will provide managers and supervisors with an understanding of the role and responsibilities of managers and supervisors in the injury management process.
$38.50 (AUD) / subscription
Injury Management for Workers
Work Cover, Compensation, Prevention, Workplace, Risk, Rehabilitation, Hazard, Incident, Entitlement, Claim, Insurance, Obligation Industrial Relations Tribunal, Workplace Health and Safety
This course has been developed to provide the learner with an understanding of the injury management process, their rights and responsibilities regarding injury management, and the steps they need to take if injured at work.
$38.50 (AUD) / subscription
Intercultural Communication in Aged Care - Ageing, Cognitive Decline, Dementia and Communication
ageing, cognitive decline, dementia, residents,UNISA, University of South Australia
The aim of this module is to explore clinical perspectives of dementia related illness to highlight principles for safe practice and practical strategies for providing care.
$38.50 (AUD) / subscription
Intercultural Communication in Aged Care - Diversity, Care and Communication
Diversity, Care, Dementia, UNISA, University of South Australia
This module has been developed to provide a contemporary understanding of linguistic, cultural and faith-based diversity in aged care and why and how it matters for care and safety.
$38.50 (AUD) / subscription
Intercultural Communication in Aged Care - Knowing the Person
Personal Histories, Life Experiences and Memories, UNISA, University of South Australia
This module has been developed to provide a contemporary understanding of linguistic, cultural and faith-based diversity in aged care and why and how it matters for care and safety.
$38.50 (AUD) / subscription
Intercultural Communication in Aged Care - Optimising Care Through Being Aware of Language
ageing, cognitive decline, dementia, residents, UNISA, University of South Australia
The aim of this module is to develop shared understandings of the importance of language in providing care. The focus is on how staff and residents together can reduce risk and optimise care through the choices that they make in language.
$38.50 (AUD) / subscription
Interests and Intelligence
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, psychometric, career, RIASEC, intelligence, IQ, emotional.
In this course, we will focus on personality and intelligence.
$38.50 (AUD) / subscription
Introducing Consulting and Handling Complaints
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, consulting, perceptions, solutions, complaints, solutions, follow-up.
In this course, we will investigate the benefits of using a consultative approach when dealing with customers and colleagues, and we will also look at ways of effectively handling customer complaints.
$38.50 (AUD) / subscription
Introduction to Effective Workplace Relationships
leadership, management, manage, lead, supervise, supervisor, team, culture, effective, communication, collaboration, recognition, trust, confidence, integrity, respect, empathy, leadership, standards, interpersonal, performance.
Organisations that harness the benefits of strong, flexible, motivated and highly skilled workforces can grow and develop quicker than those that do not. Effective workplaces are built on trust and integrity. They lower staff turnover rates as they increase motivation, vastly improving service and production standards, and invariably increasing revenues and profitability. These workplaces are supported by internal and external stakeholder networks that have confidence in one another. Once you have completed this course, you will understand what it is that drives the characteristics and attributes of an effective workplace.
$38.50 (AUD) / subscription
Introduction to Leadership
leadership, management, manage, lead, supervise, supervisor, team, culture, goals, mission, psychological contract, motivation.
Leadership is the art of influencing and directing people in such a way that will win their obedience, confidence, respect and loyal cooperation in achieving common objectives. In this first course in our Leadership series, we will overview some basic concepts associated with leadership.
$38.50 (AUD) / subscription
Introduction to Quality Customer Service
leadership, management, manage, lead, supervise, supervisor, team, consulting, quality, customer, service, expectations.
"In Albrecht's paradigm of Total Quality Service (TQS), the author redefines service to mean the value created or added, for the customer or for someone serving the customer, by the work each employee performs. He sums up the problem with service quality by saying, ""The loss of focus on the customer as a human being is probably the single most important fact about the state of service and management in the Western World today."" In this course, we identify the performance outcomes, as well as the skills and knowledge required to contribute to quality customer service standards. We will also look at how to implement customer service standards and systems in your workplace."
$38.50 (AUD) / subscription
Introduction to workplace learning
leadership, management, manage, lead, supervise, supervisor, team, learning, transformation, change, diversity, mobility.
A global economy, combined with ever-increasing regulatory requirements and technology, has created a workplace environment that constantly develops and refines systems and processes. As a result, the shelf life of existing knowledge has decreased and the learning paradigm has changed irrevocably. In this course, we investigate how leading workplaces build on traditional educational methodologies to create flexible, reactive Workplace Learning Environments.
$38.50 (AUD) / subscription
Keeping Children and Vulnerable People Safe
children, safe, abuse
This course has been developed to provide basic training on key issues relating to care and safety of children and vulnerable people at a personal level in a community organisation and institutional context.
$38.50 (AUD) / subscription
Knowledge and Networks
ready2work, workplace, skills, competencies, competency, policies, procedures, knowledge, experience, expertise, industry, network, partnering.
This course will explore what you need to know and the sources that can help you to define and develop your expertise.
$38.50 (AUD) / subscription